Metairie & New Orleans Uber & Lyft Accident Lawyer
Rideshare is everywhere in New Orleans now — Uber and Lyft running constantly through the Quarter, the CBD, Uptown, and out to the airport. When one of those trips ends in a crash, the injuries are like any other car accident, but the insurance question is far more complicated. Whose policy pays — the driver's personal insurance, or Uber's or Lyft's million-dollar coverage — depends on exactly what the driver was doing at the moment of the crash. That confusion is where injured people lose out, and it's exactly where having the right lawyer matters.
At Bono Law Firm, we've represented injured Louisianans since 1980, and we handle the insurance complexity of rideshare cases so you don't have to. Whether you were a passenger, the rideshare driver, or in another vehicle, you talk directly with an attorney named Bono — John or Michael — not a case manager, and you pay nothing unless we recover money for you.
Why rideshare accidents are more complicated
In an ordinary car accident, there's one driver and one insurance policy to deal with. In a rideshare crash, the coverage that applies depends on the driver's status in the app at the moment of the wreck:
App off (driver not working): only the driver's personal auto insurance applies — and many personal policies exclude rideshare driving.
App on, waiting for a ride request: Uber and Lyft provide limited liability coverage during this period.
On the way to pick up, or carrying a passenger: this is when the large commercial coverage kicks in — Uber and Lyft each carry up to $1 million in liability coverage for this period.
Figuring out which phase applied, and forcing the right insurer to pay, is the central battle in a rideshare case. The companies and their insurers are sophisticated and well-defended, and they don't volunteer coverage. Knowing how this works — and proving the driver's status — is what makes the difference.
Who we represent in rideshare cases
Injured passengers in an Uber or Lyft — almost always blameless, and usually covered by the rideshare company's $1 million policy when the trip was active
Rideshare drivers injured by another driver's negligence
People in other vehicles struck by a rideshare driver
Pedestrians and cyclists hit by an Uber or Lyft
If you were a passenger, you're in the strongest position of all — you did nothing wrong, and there is almost always coverage. The job is making sure you get the full value of your claim, not the quick lowball the insurer would prefer.
What to do after a rideshare accident
Get medical care right away, even if you feel okay.
Screenshot your trip in the Uber or Lyft app — the receipt, the driver's info, the trip details. This is critical evidence of the driver's status, and you want it before anything changes in the app.
Report the accident to the rideshare company through the app.
Photograph the scene, the vehicles, and your injuries, and get witness information.
Get the police report.
Don't give a recorded statement to any insurance company — the driver's, the other driver's, or the rideshare company's — before talking to a lawyer.
Call us for a free consultation.
What your claim can recover
A rideshare accident claim may recover medical expenses (current and future), lost wages, pain and suffering, and compensation for any permanent injury — the same categories as any serious accident, but often with a larger insurance policy available to pay them. The value depends on the severity of your injuries, the coverage that applies, and the strength of the evidence. No two cases are alike.
No fee unless we recover for you
Since 1980, Bono Law Firm has represented injured people across Jefferson, Orleans, St. Tammany, St. Charles, and the surrounding parishes. Consultations are free, home and hospital visits are available, our phones are answered 24 hours a day, and there's no fee unless we recover compensation for you.
Injured in an Uber or Lyft accident in Greater New Orleans? Call Bono Law Firm, APLC at 504-835-9909 for a free consultation. Direct attorney access. No fee unless we recover for you. Se Habla Español.